Warranty

Overview

At Ozzaro Store, we are committed to ensuring that every product you purchase meets the highest standards of quality and authenticity. Since we source all our products directly from verified suppliers and qualified retailers in the United States, we take product quality very seriously. This Warranty Policy outlines the terms under which warranty claims may be raised and how we handle them on your behalf.

Product Warranty

Most products available on Ozzaro Store come with a manufacturer's warranty provided by the respective brand or manufacturer in the United States. The warranty terms, duration, and coverage vary from product to product and are determined solely by the manufacturer. Where applicable, warranty information will be clearly mentioned in the product listing. We encourage all customers to read the warranty terms specific to each product before making a purchase.

Warranty Coverage

Warranty coverage typically includes manufacturing defects, hardware failures, and other issues that arise under normal use of the product. It does not cover damage caused by misuse, accidental damage, improper handling, unauthorised modifications, or normal wear and tear. Consumable parts such as batteries and accessories are generally not covered under warranty unless explicitly stated by the manufacturer.

How to Raise a Warranty Claim

If you believe your product has a manufacturing defect or is covered under warranty, please contact our customer service team with your order details, a description of the issue, and supporting photographs or videos where applicable. Our team will review your claim and assist you in coordinating with the manufacturer or supplier to resolve the issue. Please note that warranty claims must be raised within the warranty period specified for the product.

Ozzaro Store's Role

As an intermediary platform sourcing products from the United States, Ozzaro Store will make every effort to assist you in processing warranty claims with the manufacturer or supplier. However, please note that the final decision on warranty approval rests with the manufacturer. In cases where a warranty claim is approved, the resolution may include a repair, replacement, or refund depending on the manufacturer's policy. We are committed to supporting you throughout the entire warranty claim process and will keep you informed at every stage.

Important Note

In most cases, unless specified in the product listing, Ozzaro Store does not maintain a direct partnership with the brands we carry. This means that international warranty claims may require coordination between our team, the supplier, and the manufacturer, which may take additional time. We appreciate your patience in such cases and assure you that we will always act in your best interest to reach a fair and timely resolution.

Contact us:

Address: 1415 A, Maruti Vihar, Gurugram, Gurugram Haryana 122002, India.

Email: support@ozzarostore.com 

Phone: +91 80041 33840

Office Hours: Monday – Friday: 11:00 AM – 7:00 PM (IST)